Terms of use of the website https://www.anandashop.bg

These general terms and conditions govern the relationship between Creative Flow 108 EOOD, hereinafter referred to as “Merchant”, on the one hand, and the Users of websites and services available on the website https://www.anandashop.bg, hereinafter referred to as for brevity users, on the other.

Creative Flow 108 EOOD is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 206502830 address Sofia, 93 V Vitosha Blvd., email address hello@anandashop.bg, telephone 0877723457

Please read the published General Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as the Services).

This document contains information about the activities of Creative Flow 108 EOOD and the general conditions for using the services provided by Creative Flow 108 EOOD, regulating the relations between us and each of our users.

Confirmation of the General Terms and Conditions is a necessary and mandatory condition for concluding the contract between the User and the Merchant.

By accepting the General Terms and Conditions, the User agrees to have his personal data processed on the basis of the contract concluded between him and the Merchant.


For the purposes of these general terms and conditions, the following terms shall be understood as follows:

Website – https://www.anandashop.bg and all its subpages.

Consumer – any natural person who acquires goods or uses services that are not intended for commercial or professional activity, and any natural person who, as a party to a contract under this law, acts outside his commercial or professional activity.

General Terms and Conditions – these General Terms and Conditions, which include terms of use, cookies, registration and delivery rules, voluntary dispute resolution, withdrawal and exchange forms and any other legally relevant information available on the Site.

Personal data – information about an individual that reveals his physical, psychological, mental, family, economic, cultural or social identity.

Commodity – movable tangible property, except for the items sold in case of compulsory execution or through other measures by bodies authorized by law, as well as items abandoned or confiscated in favor of the state, announced for sale by state bodies. Goods are also water, gas and electricity, when offered for sale, packaged in a limited volume or in a certain quantity.

Contract of sale – a contract under which the trader transfers or undertakes to transfer ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them, including contracts having as their object both goods and services.

Service – any material or intellectual activity that is performed in an independent manner, is intended for another person and is not the main subject of transfer of possession of property.

Service contract – a contract, other than a contract of sale, under which the trader provides or undertakes to provide a service to the consumer, and the consumer pays or undertakes to pay the price for it.

Procedure for alternative settlement of consumer disputes – a procedure for out-of-court settlement of consumer disputes, meeting the requirements of this law and carried out by a body for alternative settlement of consumer disputes.

Services provided

1. On the Site the Users have the opportunity to conclude contracts for service, purchase and sale and delivery of the goods and services offered by the Merchant.

Social causes

1. With the purchase of each product and or service, the company Creative Flow 108 EOOD undertakes to donate BGN 1 of the total value of the order for social causes, described in the section “Causes” of anandashop.bg


2. Users use the interface of the website to enter into contracts with the Merchant for the goods and services offered.

2.1. The contract for purchase and sale of goods or services is considered concluded from the moment of confirmation of the order by the Merchant

2.2. In the absence of availability of a product or inability to perform a service, the Merchant reserves the right to refuse the order.

2.3. After selecting one or more goods or services offered on the Merchant’s website, the User must add them to his list of goods or services for purchase.

2.4. It is necessary for the User to provide data for the delivery and to choose a method and time of payment of the price, after which to confirm the order through the interface of the site.

2.5. When placing an order, the User receives an e-mail confirmation that his order has been accepted.

3. The Merchant has the right to refuse to enter into a contract with an incorrect User.

3.1. The Merchant has the right to treat the User as incorrect in cases where:

there is non-compliance by the User with the General Terms and Conditions;
an incorrect, arrogant or rude attitude towards pre